Help Center

Most Common Questions

1. I just bought the software and I haven't received the authorization code yet.

2. How do I install the software?

3. I'm on Windows Vista/Windows 7 and get an "Invalid Preferences Folder" error.

4. When I open the ProAnimator plug-in the program freezes or the windows flicker.

5. Missing Maps. I get an error message asking me to locate image files.

6. When the rendering finishes I see an error saying it couldn't copy the QuickTime movie.

Installation

1. I just bought the software and I haven't received the authorization code yet.

2. I get "error #17535" when trying to unzip the download.

3. How do I install the software?

4. How do I enter my permanent authorization code?

5. When I unzip my download I get tons of files all at one level.

6. I'm on Windows Vista/Windows 7 and get an "Invalid Preferences Folder" error.

7. I'm on Windows Vista and ProAnimator crashes every time it goes into the Set-up screen.

8. On the Mac, when I try to launch ProAnimator I see an error saying it can not be opened.

9. On the Mac, after installing I don't see the plug-in in After Effects.

10. I have to enter the authorization code every time I start the program or I get an error message about Invalid Preferences.

11. The software says my authorization code is invalid.

12. The software says I need a permanent authorization code.

13. I can only enter 2 or 3 characters into each of the text fields for the authorization code window.

14. My Object Styles, Materials and Animation Presets are missing.

Training

1. Where can I learn more?

2. Is Making It Look Great 2 worth getting if I do not have Invigorator PRO?

Opening Older Projects

1. Missing Maps. I get an error message asking me to locate image files.

2. I cannot open my After Effects project.

Crashes and Freezes

1. When I open the ProAnimator plug-in the program freezes or the windows flicker.

2. 3D Flag is causing After Effects to freeze whenever I RAM preview or render.

3. Crashes during startup or during rendering.

4. I get a crash when adding the plug-in to an After Effects project. (Windows)

5. I get a crash after reopening an old Invigorator project.

6. I'm running 3D Invigorator/ProAnimator with Reflector. Every time I tried to apply Reflector, After Effects crashes.

7. I get random crashes and freezes when working inside of After Effects.

User Interface Questions

1. The SetUp window is cut off or a window is missing.

2. The user interface is blank or the controls are flickering.

3. I made some objects but the Scene Preview window is blank.

4. When I make a change in the Set-up/Project window the changes I made are not visible.

5. How do I check what version of the software I have?

Modeling Questions

1. Can I do lathe modeling (also called pottery wheel or "revolve" type modeling)?

2. I have an object that is showing weird artifacts.

3. How can I export high poly-count meshes for use in other 3D programs?

4. The holes in my objects are disappearing.

5. I'm having trouble animating around the center of sets properly in the Invigorator.

Vector Artwork Questions

1. What is Vector artwork?

2. The lines in my Illustrator files are not turning into 3D models.

3. There are spikes and points sticking out of my 3D model.

4. The problem "No Usable Vector Paths" appears when opening Illustrator files

5. How can I edit an Illustrator file and get the software to use the changes?

6. When I open my Illustrator file in your software, all of my objects are locked together. How can I separate them?

Imported 3D Object Questions

1. Which 3D file formats does your software support?

2. The objects won't open.

3. I see bad shading on imported objects.

4. I can't color or move individual parts of the model.

5. I can't apply texture maps to the Imported models.

6. When I import a 3D model into the software, everything looks fine until I look at it in full res. Then it looks like the front faces of the object are missing and only the back faces are being rendered?

Rendering Questions

1. When the rendering finishes I see an error saying it couldn't copy the QuickTime movie.

2. What is the largest size that can be used for a Texture Map?

3. I can't get motion blur working in my After Effects project.

4. Swatches and materials take 20 minutes to load, and rendering takes hours.

5. How do I get rid of the background? Getting an Alpha channel.

6. During rendering I get a *6 error.

Reflector Questions

1. My reflection is offset / slanted / not where it should be.

2. Every time I click the Update button, After Effects crashes.

3. Why do my reflections look different/weird in the preview and when using the OpenGL renderer?

4. Falloff isn't working.

5. How can I blur the Reflections?

Layer Tools Questions

1. The Apply button is dimmed.

Motion Plug-ins

1. When I save my Motion project, my ProAnimator scene is not being saved.

2. How do I un-install Motion plug-ins?

3. After installing Final Cut Pro 5.1.2 I can't get my Flag or Stackwerks plug-ins to work inside of Motion, and FCP crashes when I launch it.