Help Center

Table of Contents

Most Common Questions

  1. On Windows, My Zaxwerks Plug-in Crashes A Lot
  2. I just bought the software and I haven't received the authorization code yet.
  3. How do I install the software?
  4. I'm on Windows Vista/Windows 7 and I get an error message that says "Unable to write the Zaxwerks security file. You must be logged in as an Admin and have your User Account Controls (UAC) turned off to enter the authorization code".
  5. Missing Maps. I get an error message asking me to locate image files.
  6. My Object Styles, Materials and Animation Presets are missing.
  7. On the Mac, I get an error message that says "Unable to write the Zaxwerks security file. You must be logged in as an Admin to enter the authorization code".
  8. On the Mac, using OSX 10.7 Lion, 10.8 Mountain Lion, or 10.9 Mavericks after entering the authorization code, I get an error message that says "Invalid Zaxwerks Preferences - cannot open security file. Program will be cancelled. You must be logged in as an Admin to enter the authorization code"
  9. On Windows, it takes a long time to exit and enter the ProAnimator/Invigorator Set-Up window.
  10. On the Mac, I just installed ProAnimator/Invigorator and now After Effects crashes when applying another plug-in.
  11. When making changes in 3D Flag, the flag animation is not updating.
  12. During installation, I get the error message "Sorry, we do not have installation files for this product."
  13. I'm on Windows 7 or 8 and am running into problems during installation.
  14. I'm on Windows and Invigorator/ProAnimator performs slow.
  15. How do I optimize my rendering speed or my workflow?
  16. When I try to install I get the message: "Sorry, we don't have installation files for this product."
  17. Using ProAnimator Standalone on a mac, some menu items are missing.

Installation - Mac

  1. I just bought the software and I haven't received the authorization code yet.
  2. How do I install the software?
  3. How do I enter my permanent authorization code?
  4. On the Mac, I get an error message that says "Unable to write the Zaxwerks security file. You must be logged in as an Admin to enter the authorization code".
  5. The software says my authorization code is invalid.
  6. The software says I need a permanent authorization code.
  7. My Object Styles, Materials and Animation Presets are missing.
  8. Activation and Deactivation
  9. During installation, I see an error message saying "Sorry, we do not have installation files for this product."

Installation - Windows

  1. I just bought the software and I haven't received the authorization code yet.
  2. How do I install the software?
  3. How do I enter my permanent authorization code?
  4. On Windows, during installation, I get a message that says the file name is too long.
  5. On Windows Vista/Windows 7, I get an error message that says "Unable to write the Zaxwerks security file. You must be logged in as an Admin and have your User Account Controls (UAC) turned off to enter the authorization code".
  6. On Windows Vista/Windows 7, ProAnimator crashes every time it goes into the Set-up screen.
  7. The software says my authorization code is invalid.
  8. The software says I need a permanent authorization code.
  9. My Object Styles, Materials and Animation Presets are missing.
  10. Activation and Deactivation
  11. On Windows, I get “An error occurred while copying files. Make sure you have Administrators permissions when installing this software”.
  12. On Windows 7, every time I run the software it asks for my authorization again.
  13. During installation, I see an error message saying "Sorry, we do not have installation files for this product."

Training

  1. Where can I learn more?

Opening Older Projects

  1. Missing Maps. I get an error message asking me to locate image files.
  2. I cannot open my After Effects project.

Crashes and Freezes

  1. When I open the ProAnimator plug-in the program freezes or the windows flicker.
  2. 3D Flag is causing After Effects to freeze whenever I RAM preview or render.
  3. Crashes during startup or during rendering.
  4. I'm running 3D Invigorator/ProAnimator with Reflector. Every time I tried to apply Reflector, After Effects crashes.
  5. I get random crashes and freezes when working inside of After Effects.
  6. In 3D Invigorator or ProAnimator, I get a crash when I go into the 3D Text window.

User Interface Questions

  1. The SetUp window is cut off or a window is missing.
  2. The user interface is blank or the controls are flickering.
  3. When I make a change in the Set-up/Project window the changes I made are not visible.
  4. How do I check what version of the software I have?
  5. On Windows, it takes a long time to exit and enter the ProAnimator/Invigorator Set-Up window.

Modeling Questions

  1. Can I do lathe modeling (also called pottery wheel or "revolve" type modeling)?
  2. How can I export high poly-count meshes for use in other 3D programs?
  3. The holes in my objects are disappearing.

Vector Artwork Questions

  1. What is Vector artwork?
  2. The lines in my Illustrator files are not turning into 3D models.
  3. There are spikes and points sticking out of my 3D model.
  4. The problem "No Usable Vector Paths" appears when opening Illustrator files
  5. How can I edit an Illustrator file and get the software to use the changes?
  6. When I open my Illustrator file in your software, all of my objects are locked together. How can I separate them?

Imported 3D Object Questions

  1. Which 3D file formats does your software support?
  2. The objects won't open.
  3. I see bad shading on imported objects.
  4. I can't color or move individual parts of the model.
  5. I can't apply texture maps to the Imported models.
  6. Zaxwerks objects get separated when opened in Cinema 4D.

Rendering Questions

  1. When the rendering finishes I see an error saying it couldn't copy the QuickTime movie.
  2. I can't get motion blur working in my After Effects project.
  3. Swatches and materials take 20 minutes to load, and rendering takes hours.
  4. How do I get rid of the background? Getting an Alpha channel.
  5. During rendering I get a *6 error.
  6. After rendering in After Effects CS4 using the ProRes 4444 format, I import the movie into CS5 and it doesn't see the alpha channel.
  7. The texture maps are flickering when I render my project in After Effects.
  8. How do I optimize my rendering speed or my workflow?

3D Reflector Questions

  1. My reflection is offset / slanted / not where it should be.
  2. Every time I click the Update button, After Effects crashes.
  3. Why do my reflections look different/weird in the preview and when using the OpenGL renderer?
  4. Falloff isn't working.
  5. How can I blur the Reflections?

3D Layer Tools Questions

  1. The Apply button is dimmed.
  2. I don't see Layer Tools in the Effects menu.

Motion Plug-ins

  1. When I save my Motion project, my ProAnimator scene is not being saved.
  2. How do I un-install Motion plug-ins?
  3. After installing Final Cut Pro 5.1.2 I can't get my Flag or Stackwerks plug-ins to work inside of Motion, and FCP crashes when I launch it.