Help Center - FAQ3

I’m on Windows Vista or Windows 7 and I get an error message that says "Unable to write the Zaxwerks security file. You must be logged in as an Admin and have your User Account Controls (UAC) turned off to enter the authorization code".

There are two solutions. The first solution should be used when you have administrative privileges to your computer. The second solution is for when the user is not an administrator and only has standard user permissions.

If you are running into this problem on the Macintosh, see this help topic.

For administrators:

1. Open Control Panel.
2. Under User Account and Family settings click on the "Add or remove user account".

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3. Click on one of the user accounts, for example you can use the Guest account.
4. Under the user account click on the "Go to the main User Account page" link.

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5. Under "Make changes to your user account" click on the "Change security settings" link.

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6. In the "Turn on User Account Control (UAC) to make your computer more secure" click to unselect the "Use User Account Control (UAC) to help protect your computer". Click on the Ok button.

In Windows 7, drag the slider bar so that you are no longer receive any notices for the User Account Control.

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7. You will be prompted to restart your computer. Do so when ready.

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In order to re-enable UAC just select the above checkbox and reboot.

If your Windows Vista interface is different, and you cannot locate your UAC menu, go to your Windows Vista Help section, and type in "UAC" or "User Account Controls". The help section should bring up your UAC menu for you to turn off UAC.

 

To set-up for non-administrator users:

 

1. First log on as a user who has administrative credentials.
2. Right-click the application's folder, and then click Properties.
3. On the Security tab, click Edit.
* If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

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4. Under Group or user names, click your user account.
5. Under Permissions for Users, click Allow for the following permissions:
- Modify
- Read & Execute
- List Folder Contents
- Read
- Write

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6. Click OK.

 

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