Help Center - FAQ11

During installation, I see an error message saying "Sorry. We don't have installation files for this product."

If you see this error message, you may be running into one of the following situations:

1- You are installing the software on an operating system or a version of After Effects that is not supported. For example, if you are trying to install ProAnimator version 7 onto a computer that is running OSX 10.5, you will see this error message. Likewise, if you are trying to install ProAnimator 7 for After Effects CS3, you will see this error message as well.

Check the System Requirements page and be sure your computer fulfills the minimum requirements.

2- You may be running the installer on a remote location such as a portable hard drive, flash drive, or on a network. Try moving the installer onto the desktop, then run the installer. If you have installed After Effects onto a different hard drive, be sure to target the correct location such as D:\Adobe\After Effects\Support Files\Plug-ins. An alternative would be to create the folder structure on your local hard drive, then after the installation, move the files over to where you have installed the software.

 

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